We sample all tools in China prior to shipment. The tools will be run under production conditions for a minimum of two hours. We will select random samples during the run and provide complete first article inspection reports to you alone with the sample parts. These samples are shipped to you via air for your approval. Once the samples are approved we will then prepare the tools for shipments.

We use German and Swedish P-2- and H-13 from companies such as Thyssen and Uddelholm. We purchase DME and Progressive components for cycle counters, jiffy Connectors, slide locks, etc. All bolts and other wear items are in standard for ease of maintenance.

Should there be a problem with one of our tools we will work with a shop of your choice to get you up and running as soon as possible, at our expense. All P-20 tools are warranted against defects in materials and workmanship for 500,000 cycles or a period of one year. H-13 tools are warranted for 1,000,000 cycles or one year.

Who will be our contact during the tool build? Once you have placed a purchase order, Kai Lai Mold sales representative will be assigned to the project. Once assigned, he/she will contact you to verify part design and tooling specifications. He/She will communicate with you on tool design, engineering changes and will supply you with weekly progress reports and periodic statement photos. It is the sales representative who will be responsible for all communications.

Yes, we encourage you to do so at any time. And we will gladly accommodate your visit and will assist with any transportation arrangements.